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We understand that you may have some questions that
you'd like to ask, and we're always available by phone or email to
answer them. But here are some of the most commonly asked questions
that may save you time:
Q: What is your hourly rate?
A: There are several points we
need to consider when working out our rates. Largely, it depends on
the type of work that we undertake. For instance, if your scope of
works was for chain saw work to remove a dead tree from near your
home, (which could be considered a hazard to your house), it could
cost anything up to $55/hr. If you own a block of land that has
already been cleared, and your scope of works is to have the
property regularly maintained so it doesn't look like a jungle, it
could cost up to $35/hr. Please note that these prices are only an
approximate indication, and you will be provided with an estimate at
the time of your enquiry.
There are also other factors to consider, like:
- Whether you own 1 block or several blocks of
land. (If you own more than 1 block, it could work out cheaper
for you to have us maintain them all).
- Whether the work is a one-time job, or a
regular ongoing job. (We may consider giving you a discounted
rate if you decide to arrange a maintenance contract with us).
- The time of year that you want your work to be
done. (The wet season can make working on steep blocks
hazardous).
All these things and more are taken into
consideration when working out a viable yet competitive rate to
charge our clients. There could be some instances where we will
charge on a $ per/m2 basis. Each project is worked out
separately on a case-by-case basis to give our customers the best
value.
Q:
Why do you only provide an estimate and not a flat rate quote for
your work?
A: From experience, we've found
that Keswick Island is a place that's full of surprises. It's a
National Park in a unique setting, with some unique flora and fauna.
Every site on Keswick Island is different... Even though we conduct
a pre-job site inspection, we can't always foresee incidents that
might occur when we're carrying out your work. For instance, if we
quoted a job at a flat rate, then found that between the time of
quoting and the time of starting the job, your site had a land slip,
that would make the job more difficult than anticipated. Now this
isn't a common occurrence... It's only an example, and we're simply
pointing out that an estimate is the safest bet to cover all bases.
Q:
How will I know when my job is going to start and when it will be
completed?
A: When you first make an
enquiry with us, we will carry out a pre-job inspection of your
site, then send you a Job Estimate & Work Order for your approval.
This shows the start date and estimated work date. If for some
reason, inclement weather interferes with the work, we will notify
you with adjusted dates.
Q:
I have a different job requirement than what you've listed in
your range of services. Will you able to do it?
A: It's very likely that we will
be able to complete your job. Once you submit an enquiry with the
details, we will be able to advise you accordingly.
Q:
What are your payment terms?
A: Once you return the signed
Job Estimate & Work Order to us, we will book your work in. When the
project has been completed, you will receive an invoice with 7 day
terms. Payment is via EFT as we don't have a postal service or banks
here.
Q:
Why have I been asked to give you a deposit?
A: Some of the property owners
at Keswick Island live overseas, and there are many in Australia
that we have never met... Therefore it makes good business sense to
ask for a deposit so we can book your work in. The remainder is due
within 7 days of our final invoice being sent out. We don't employ
anyone to do our accounts or to follow-up with outstanding invoices,
so feel it would be better to know you are serious about the work
you ask us to do. We also have our 100% Satisfaction Guarantee that
stands true for every order placed.
Q:
Can I speak to one of your customers who you've done work for in
the past?
A: Absolutely! Please let us
know and we will make arrangements for that to happen.
Q:
Do you have Public Liability Insurance?
A: Yes, we are insured for up to
$5M.
Q:
How do I know I can trust you to do a good job for me?
A: Please let us assure you that
we take the utmost pride in our work. After all, we live here and
have to look at your land. We'd much prefer to see a tidy,
attractive block, than an overgrown jungle! We also have a
reputation to keep up, and wouldn't risk our business by not
providing the service that we guarantee. Remember, you will be
provided with before and after photos of your property, so you can
physically check that the work has been carried out to your
satisfaction.
Still have
an unanswered question?
Please submit an enquiry through the
form above, and we'll get back to you with a response shortly.
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